Family Owned & Family Run Fruit Machine Supplier
TVC Leisure is an independent family owned and family run business, we supply pubs, social clubs and licenced premises with gaming and amusement machines throughout London & The Home Counties.
TVC Leisure is one of the last remaining independent family run businesses in our industry that is otherwise dominated by national companies and conglomerates. What separates our family business from the competition is our commitment to provide our customers with a gold standard service.
Our gold standard service is the foundation of our company and at the core of everything we do. How we make decisions, how we train our staff, how we communicate with our customer and how we deliver our services are all aligned with our company mission, to provide our customers with a standard that is unrivalled by national companies.
All our staff complete a thorough 90-day training programme before they are offered a full-time position and are required to complete refresher training every year. This is to ensure that every member of staff knows our business, knows our customers and are highly trained to follow our companies systems and procedures to deliver our gold standard service at every customer touchpoint.
Unlike the competition, we build relationships with our customers, provide a personal service and offer friendly and helpful advice. We are easily accessible throughout the day through a variety of communication lines to ensure our customers can always speak to a member of our team and issues are dealt with promptly.
Examples of our ‘Gold Standard Service’ include a 2 hour response to technical issues 7 days a week, easily accessible at all times of the day, regular machine rotations and upgrades, routine collection services, regular visits for servicing and maintenance, ongoing support and regular communication through text messages, weekly emails and monthly newsletters.
If you run a pub or social club within London & The Home Counties and are unhappy with the service you receive from your current supplier, click the link below to book a free site survey
New Customers receive the first month free.
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