Our latest installation was a social club in Farnborough, Hampshire. The club had previously been supplied by a company who were not locally based and could not provide the service the club expected. It would take days for them to respond to service calls, the club was never provided with requested spare parts and the equipment was never serviced. This resulted in dated machines kept in poor condition.
At TVC Leisure we provide all of the latest machines and have significantly updated the customer’s equipment. We installed a club fruit machine, digital gaming machine, B3A lottery machine, digital jukebox, a pool table and a 50 inch plasma TV.
The customer will also now have access to TVC Leisure’s outstanding service levels, which includes 2 hour call outs to technical issues 7 days a week, regular machine updates, and our exclusive fortnightly preventative maintenance service. This exclusive service means that we will visit you every 2 weeks to service our equipment and provide requested spares. With our preventative maintenance service, your equipment lasts longer and will remain in good condition.
“We didn’t realise how bad the service we were receiving had been until TVC Leisure explained their service levels. We also didn’t realise how dated the equipment was until TVC Leisure showed us the quality of equipment that they supply. TVC have been very helpful and friendly during the changeover and we look forward to working with them for the foreseeable future.”
Maureen- Club Secretary
If you are unhappy with the your current supplier and are experiencing poor service, contact TVC Leisure today for a free no obligation quotation.
