Gaming Machine Supplier Portsmouth Hampshire
TVC Leisure is a family-owned and family-run business and a leading fruit machine supplier and gaming machine supplier to pubs and social clubs in Hampshire. Recently, we were instructed to supply equipment to a pub in Portsmouth.
The landlord explained how the pub had previously been supplied by a family-run business, which always provided a good service. Unfortunately, during the pandemic, the family business was bought out by a much larger corporate company, and since then, the standards have declined.
The landlord raised all of the common issues that customers experience when dealing with a large corporate company, such as machines being out of order for days, waiting for assistance, unhelpful staff, and a lack of communication.
TVC Leisure was the obvious choice for the landlord being as we are one of the last remaining family-run businesses that operate in the area, with a reputation for supplying our customers with quality equipment and a gold standard service.
Gold Standard Service
TVC Leisure’s ‘Gold Standard’ service is what separates us from the competition; it gives us the competitive edge in our fast-paced industry, which is dominated by national companies who fail to service their customers adequately
Examples of our ‘Gold Standard’ service include a 2-hour response to technical issues 7 days a week, easily accessible at all times of the day, regular machine rotations and upgrades, routine collection services, regular visits for servicing and preventative maintenance, and regular communication through weekly emails and monthly newsletters.
If you run a pub or social club in Hampshire and would like to know more about our latest range of machines with contactless payment options, please click the link below to book a free site survey.
